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Consumer advice

Consumer advice is provided on our behalf by the Citizens Advice service and they will pass details of any enforcement issues to us.

Consumer advice is available by calling 03454 04 05 06.  

This includes making complaints about a trader, product, or to report a scam.

Scams and fraud

One common complaint involves scams, which try to obtain money by false pretences or gather identity information. The Metropolitan Police's Little Book of Big Scams identifies the most common scams and offers advice about how to protect yourself. Many other websites provide information and resources on scams and fraud, such as:

Trading standards has produced advice and guidance information that answer questions on a wide range of consumer issues. These can be found on the right.

Consumer advice - frequently asked questions