We want to make sure that you have the opportunity to have your say and to be more actively involved if you want to.
You have a right to influence decisions which are made on your behalf, which is why we have developed the following promise:
We also have customer service standards which tell you what you can expect when you contact us.
In addition to this, we have agreed, with our partners, some joint principles for engaging communities to help us work together, make the most of limited resources and share information where that is appropriate.
There are numerous ways for you to get involved, find out how decisions are made in your area and have your say about the services you receive:
We are also working with other organisations in North Yorkshire such as the district and borough councils and the police to make sure we are joining up existing and new consultation and engagement. In this way we should avoid duplication, save resources and get a clearer view of how we can all improve our services. For more details of this work please visit the North Yorkshire partnerships website.
The importance of involving children and young people in decision making is recognised in 'Young and Yorkshire: the plan for all children, young people and their families living in North Yorkshire, 2014-17' [4Mb]. We believe there are huge benefits to be gained from the participation of children and young people within our decision making processes and organisational planning. 'The Promise' has been developed, with the North Yorkshire Youth Council, to support this process and to help ensure that children and young people play an increasingly important role in the work of North Yorkshire County Council and Children's Trust partners.
'The Promise' is made up of five separate principles which have been developed in consultation with children and young people. Each principle covers a different aspect of participation, but all are of equal importance.
North Yorkshire County Council and partners will:
Community engagement is a high priority for health and adult services, because we want to deliver, whether directly or commissioned, excellent services that meet the needs of individuals and communities. We believe that working with people is essential to understanding what those needs are and how services should be shaped.
We want to help people to stay healthy and well in their own communities. We want to work with people and communities to make sure this support is available, from services and from within their local community.
We have developed a community engagement strategy which sets out our aims and principles for good community engagement:
Here are some examples of how we consult and involve people:
As well as formal ways of involving people such as surveys and groups, we also work directly with local communities to build relationships and understand local priorities. The main way we do this is via our care services managers in local areas.