If the spillage happens on private roads or land, it's the landowner's responsibility to clear it up.
If the issue is causing an immediate danger to the safety of road users, it is classed as an emergency. You should contact us by telephone to report an emergency rather than using our online form. Our opening hours are Monday to Friday 8am - 5.30pm. Dial 999 outside office hours for our emergency service.
You can tell us about a highway spillage by registering / logging in to the 'my account' section of the website. 'My account' also allows you to view details of services you have previously applied, booked and paid for. You can also see updates on their progress.
If you prefer, you can tell us about a spillage anonymously, but please be aware that you will miss out on the benefits of having an account ie. you will not receive progress updates.
Spillages affect road surface conditions and can lead to accidents. Below, we outline the types of spillages and how they are likely to be dealt with:
Type of spillage
Likely action to resolve
Oil, diesel, petrol or brake fluid
As much information as possible is needed to enable the incident to be dealt with effectively. For example, an HGV that has been leaking diesel over several miles requires a different response than a very localised incident.
Sand, gravel and other building materials
Hazardous substances e.g. asbestos
There is legislation controlling the transportation, storage and use of hazardous substances. There are different organisations, including the Health and Safety Executive, that enforce this legislation, depending on the business involved and/or where the substances are located.
Dropped loads like steel, glass and containers
Dropped loads can damage vehicles and pedestrians. The action taken to will be dependent upon the type of load. In severe cases, the road may need to be closed until the spillage is safely removed.