Roadside kerbs are of greatest benefit in built-up areas. They aren't used as much in rural areas as the cost often outweighs the benefits. Dropped kerbs are used to give vehicles access to a driveway or parking area, while pedestrian dropped kerbs are used at crossings to help mobility scooters and people with pushchairs. Raised kerbs are used so that low-floor buses can stop level with the kerb to allow easy access for those with mobility problems or pushchairs.
If the issue is causing an immediate danger to the safety of road users, it is classified as an emergency. You should contact us by telephone to report an emergency rather than using our online form. Our opening hours are Monday to Friday 8am - 5.30pm. Dial 999 outside office hours for our emergency service.
You can tell us about the issue by registering / logging in to the 'my account' section of the website. 'My account' also allows you to view details of services you have previously applied, booked and paid for. You can also see updates on their progress.
If you prefer, you can tell us about a highway issue anonymously, but please be aware that you will miss out on the benefits of having an account ie. you will not receive progress updates.