Highways England is responsible for pavements alongside trunk roads, such as the A1(M), A19(T), A64(T) and A64(T). District councils also own and maintain some pavements. We are responsible for pavements alongside A, B and C class roads and most unclassified roads that are not privately owned or maintained by district councils.
Regular inspections and maintenance enables us to catch faults quickly before they cause major cost or inconvenience. During inspection, any defects found are recorded and assessed for risk. Remedial action is then arranged. Such defects include anything from overhanging trees, potholes and misaligned kerbs to illegal obstructions and drainage problems.
If a pavement is causing an immediate danger to the safety of road users, it is classified as an emergency. You should contact us by telephone to report an emergency rather than using our online form. Our opening hours are Monday to Friday 8am - 5.30pm. Dial 999 outside office hours for our emergency service.
You can tell us about a pavement issue by registering / logging in to the 'my account' section of the website. 'My account' also allows you to view details of services you have previously applied, booked and paid for. You can also see updates on their progress.
If you prefer, you can tell us about a pavement issue anonymously, but please be aware that you will miss out on the benefits of having an account ie. you will not receive progress updates.