The Highways Agency (telephone 0300 123 5000) is responsible for traffic lights on all motorways and trunk roads, including the A1(M), A19(T), A64(T) and A64(T). Traffic lights on all other A, B and C class roads and most unclassified roads are our responsibility. Contact details for temporary traffic lights are usually available on site.
We are responsible for the provision and maintenance of all permanent traffic signals on the roads which we maintain, this includes:
Contractors may apply to use temporary traffic signal controls where roadworks are being carried out to help manage traffic flow while work is carried out. We do not provide or maintain these lights, and faults should be reported to the contractor using the details which are usually written on the generator.
If the issue is causing an immediate danger to the safety of road users, it is classified as an emergency. You should contact us by telephone to report an emergency rather than using our online form. Our opening hours are Monday to Friday 8am - 5.30pm. Dial 999 outside office hours for our emergency service.
You can tell us about the issue by registering / logging in to the 'my account' section of the website. 'My account' also allows you to view details of services you have previously applied, booked and paid for. You can also see updates on their progress.
If you prefer, you can tell us about a highway issue anonymously, but please be aware that you will miss out on the benefits of having an account ie. you will not receive progress updates.