Road signs on all motorways and trunk roads, such as the A1(M), A19(T), A64(T) and A64(T), are the responsibility of Highways England. We are responsible for signs on all other A, B and C class roads and most unclassified roads.
If the issue is causing an immediate danger to the safety of road users, it is classified as an emergency. You should contact us by telephone to report an emergency rather than using our online form. Our opening hours are Monday to Friday 8am - 5.30pm. Dial 999 outside office hours for our emergency service.
You can tell us about the issue by registering / logging in to the 'my account' section of the website. 'My account' also allows you to view details of services you have previously applied, booked and paid for. You can also see updates on their progress.
If you prefer, you can tell us about a highway issue anonymously, but please be aware that you will miss out on the benefits of having an account ie. you will not receive progress updates.
Each year, we receive and investigate several hundred requests for additional signs. Commonly requested signs include give way, junction, bend warning signs, warning chevrons, pedestrian and children signs, housing development signs - providing local directions to new sites - and tourism signs. New traffic signs will normally only be provided:
Many traffic signs and bollards are lit at night so that the warnings to motorists are clearly visible. We are responsible for about 8,000 of them. The Highways Agency (telephone 0300 123 5000) is responsible for Illuminated signs on all motorways and trunk roads, while we responsible those on all other A, B and C class roads and most unclassified roads.
Illuminated signs and bollards have a maintenance inspection once a year. Routine highway inspections, and reports from the public identify any faults and condition problems that may arise in between maintenance inspections. Common faults are:
If it's a safety issue, we will attend and make safe within three hours. Illuminated bollard and statutory signs are repaired within 24 hours; replacements are installed within ten days. Other issues will be dealt with within five days.
National policy states that we cannot install traffic mirrors on the public highway without special permission from the secretary of state of the department for transport.
The installation of traffic mirrors will only be considered at junctions in rural areas where:
Mirrors are not permitted at all in urban areas.