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Personal injury claims

Personal injury claims resulting from something we are responsible for, or a service we provide, should be submitted by your legal representative via our claims portal.

Your legal representative will need to know our insurer details in order to make your claim through the claims portal. We have appointed third party administrators to receive claims via the portal on our behalf. See the table below.

Type of claimClaim periodThird party administrator
Non-motor claimsFrom 1 October 2014Gallagher Bassett
Organisation number: D00019
Non-motor claimsUp to and including 30 September 2014Top Marks Claim Management
Organisation number: D00073
Motor claimsAny dateTop Marks Claim Management
Organisation number: D00073

The portal is to be used for motor liability injury, employers' and public liability injury claims in England and Wales valued between £1,000 and £25,000.